Student Protection

​​​​See Also:  Child & Youth Risk Management Strategy


Each time you visit Our Lady of Lourdes School to work as a volunteer, you are required to sign on as a volunteer.  In responding to the Queensland Legislative requirements regarding Student Protection and Volunteer Training, we are mindful that becoming a volunteer in a school is now a complex process. Volunteers are highly valued here at Our Lady of Lourdes and your role in helping at school is a very critical one to our daily life and the provision of high quality education to students. Please continue to volunteer within our community. The students benefit enormously, the staff appreciate and value your contributions and the Administration Team commend the many skills and incredible energy you give us as a volunteer.

Brisbane Catholic Education require that all volunteers (parents, grandparents, etc) complete an online Student Protection and Parent Code of Conduct Course.  It takes about 30 minutes to complete and when completed you are asked to print out the Completion Form, complete it with your information and send to school.  It supersedes any previous training or  forms  and must be completed for you to assist us in any way – swimming, tuckshop, uniform shop, classroom assistance, Fete, Library assistance or any other time when you come to school to volunteer.

To locate the Code of Conduct Book and online course for volunteers,  click here​

Importantly – remember to send the completed form to school as soon as it is completed. Volunteers will be unable to assist, without completing this training.​


Every Brisbane Catholic Education school has a group of staff who students can talk to when they are upset or feel unsafe.  These people are known as the Student Protection Contacts.  In 2017 the Student Protection contacts at Our Lady of Lourdes are:
Michael McInerney (Acting Principal)     Michelle Pullen     Maddie Hempel     Christine Russell
Penni Cuskelly     Mariana Santos     Lucy Fardoulys     Joanne Bowman     Louise Loveday​

The students of Our Lady of Lourdes, and their safety and wellbeing, are our priority. Our Lady of Lourdes is committed to the protection of all our students from harm and abuse.

Reporting of Concerns – At Our Lady of Lourdes, any concerns or reasonable suspicions we have about a student’s safety and wellbeing or the behaviour of a staff member or volunteer which a student considers to be inappropriate, will continue to be managed in accordance with Brisbane Catholic Education Student Protection Processes.

Complaints Procedure - Brisbane Catholic Education has published a Complaints Procedure for Non-Compliance with BCE Student Protection Processes.  Parents or students may make a complaint via the Record of Complaint about Non-compliance with Brisbane Catholic Education Student Protection Processes.

We take all complaints very seriously and will handle them in accordance with the Complaints Procedure for Non-Compliance with BCE Student Protection Processes. Should you require information or assistance regarding the procedures you may contact the school or the Brisbane Catholic Education Student Protection Team on 3033 7409.

Family and Child Connect Services - The Department of Communities, Child Safety and Disability Services, has now established Family and Child Connect services to provide support to families. Please make contact with the school if you feel your family may benefit from contact with a Family and Child Connect Service or a local support service.

Concerns or Further Information- Parents and students should talk to the Student Protection Contact, the Principal or the class teacher if there are any concerns about the safety and wellbeing of any student or concerns about the behaviour of a staff member or volunteer. We take all reports seriously and will handle them in accordance with our Student Protection Processes.

Please contact the Principal or Student Protection Contact if you have any questions or concerns about any matter or require further information about student protection.

All of the above documentation and forms can be accessed on Brisbane Catholic Education’s public website Under the ‘Students and Parents’ tab select ‘Student Protection’ from the drop down menu.